Shipping Policy
Local/standard SHIPPING takes from 3-5 working days according to the area you are in. Handling of the package may take up to 2 days. Kindly note that the shipping amount changes according to the amount spent and the area in the world you are in.
The shipping price is indicated at the checkout.
As soon as your package is out for delivery we will send you a tracking number by DHL EXPRESS SHIPPING. Handling of the package may take up to 2 days. EXPRESS SHIPPING depends on the area you are in (usually around 2-5 days).
CUSTOMS IMPORT DUTY & TAXES
PLEASE BE AWARE THAT LUMIJA SWIM IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS.
OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.
THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARIZE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER.
LUMIJA SWIM IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.
| ZONE 1 | Austria, Belgium, Cyprus, France, Germany, Greece, Vatican City, Italy, Luxembourg, Monaco, Netherlands, San Marino, United Kingdom |
EXPRESS DELIVERY: 15EUR FREE ECPRESS DELIVERY OVER 100 EUR |
| ZONE 2 |
Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
|
EXPRESS DELIVERY: 15EUR FREE ECPRESS DELIVERY OVER 100 EUR |
| ZONE 3 |
Albania, Andorra, Bosnia & Herzegovina, Gibraltar, Guernsey, Iceland, Jersey, Kosovo, Norway, Switzerland, Turkey, Ukraine
|
EXPRESS DELIVERY: 20.7EUR FREE EXPRESS DELIVERY OVER 150 EUR |
| ZONE 4 |
Canada, Mexico, United States
|
EXPRESS DELIVERY: 25EUR FREE EXPRESS DELIVERY OVER 180 EUR |
| ZONE 5 |
Bahrain, United Arab Emirates, Algeria
|
EXPRESS DELIVERY: 25EUR FREE EXPRESS DELIVERY OVER 180 EUR |
| ZONE 6 |
ALL OTHERS
|
EXPRESS DELIVERY: 25EUR FREE EXPRESS DELIVERY OVER 180 EUR |
• If you choose to reject/refuse delivery due to customs fees there will be a eur25 return fee deducted from your refund to cover return shipping due to your refusal.
• All items are to be signed for by DHL. If you are not home to receive your package, have no one else to sign for the item, and have not organized an alternative way to collect your package, and your item is returned to us this €25 fee will occur.
• If you choose to remove a signature from your shipment us Lumija Swim cannot take responsibility for any stolen, lost or damaged shipments once deemed delivered by the carrier.
• We will not pay for your return shipping this is the customer's responsibility.
TRACK YOUR ORDER
All Lumija Swim purchases will come with a tracking number supplied to you in your order dispatch confirmation email.
Please find your location below.
Copy & paste the tracking into the 'track your order' links provided.
If you require further assistance please contact the mailing service directly with your tracking number or our customer service team