Shipping policy

Shipping Policy

At Lumija Swim, we aim to provide you with a seamless shopping experience, including transparent shipping information. Please review our shipping policy below:

Free Shipping Duration

  • Free shipping typically takes 5-10 business days for local deliveries (standard shipping time).

Customs Import Duty and Taxes

  • Lumija Swim is not responsible for customs clearance fees in your country, nor are we accountable for the holding times of packages by customs.
  • Please note that our online store prices do not include overseas duties and other customs charges that you may incur when purchasing and importing to your country.
  • These costs are determined by your local customs office and are beyond our control.
  • We strongly advise you to familiarize yourself with your country's customs charges and levies before placing an order.

Notification of Customs Duties and Taxes

  • Customers are responsible for keeping track of their shipments when a tracking number is provided to avoid delays.
  • If you choose to reject or refuse delivery due to customs fees, a EUR 55 return fee will be deducted from your refund to cover return shipping.
  • All items are to be signed for by DHL/Fedex. If you are not available to receive your package and have not arranged an alternative way to collect it, a EUR 55 fee will occur.
  • If you choose to remove a signature requirement from your shipment, Lumija Swim cannot take responsibility for any stolen, lost, or damaged shipments once deemed delivered by the carrier.

Tracking Your Order

  • All Lumija Swim purchases come with a tracking number supplied to you in your order dispatch confirmation email.
  • If you require further assistance, please contact the mailing service directly with your tracking number or our customer service team.

We strive to provide you with the best service possible, and this policy ensures transparency and clarity regarding shipping and customs-related matters.

If you have any questions or need further assistance, please feel free to contact us at